Shipping Information
Find out everything you need to know about processing times, delivery, tracking, and getting your order safely to your door.
Order Processing
Most orders are prepared for shipment within 48 hours after they are received.
Processing time refers to the time needed to prepare your order before it is transferred to the carrier. It does not include weekends, carrier transit time, holidays, severe weather, or other delays outside our control.
High-volume orders or orders requiring additional verification may take longer. If we anticipate a significant delay, we will contact you using the information provided with your order.
Shipping Destinations
Herb Retailer currently ships to addresses within the contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- US territories
- International destinations
- P.O. boxes
We do not currently offer local pickup. Orders must be placed online and shipped to an eligible physical address.
Shipping Methods and Delivery Estimates
Orders are currently shipped using UPS Ground. After the carrier receives your package, delivery takes approximately 1 to 7 business days, depending on the destination.
Delivery estimates are not guarantees. Carrier delays, weather, holidays, and address problems may affect arrival times.
Expedited shipping is not currently available.
Shipping Rates
Shipping charges are calculated during checkout based on factors that may include:
- Delivery address
- Package weight
- Order size
- Available carrier rates
You can view the shipping charge before submitting payment by adding products to your cart and entering your delivery address during checkout.
Free Shipping
Eligible orders with a qualifying subtotal of $250 or more receive free standard shipping.
The qualifying subtotal is calculated after discounts and before applicable taxes. Some unusually large, heavy, or specially arranged orders may require separate freight or shipping arrangements. Any exception should be communicated before fulfillment.
Tracking Your Order
When your order has been processed and transferred to the carrier, you will receive a shipping confirmation email containing tracking information.
Tracking information may take a short time to update after the shipping label is created.
Incorrect, Missing, or Damaged Items
Inspect your shipment as soon as it arrives. If an item is damaged, missing, or incorrect, contact us promptly and include:
- Your order number
- A description of the problem
- The affected product name and quantity
- Clear photographs of damaged items, packaging, and the shipping label when applicable
Keep the product and original packaging until our team has reviewed the issue.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Review your address carefully before placing an order.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has started. Additional carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Questions about an Order?
Contact us and include your order number so we can assist you more efficiently.
